Dear Partners,

Please be advised that our network carrier experienced a temporary outage. During this period, some devices may have appeared offline temporarily. No manual action was required, and all affected devices have now resumed normal operation.

Cause of the Issue:
A temporary outage on the network carrier’s side.

Affected Time (EST):
July 21, 2026: 12:30 PM – 1:56 PM

We sincerely apologize for any inconvenience this may have caused.

If this incident resulted in any spoilage of goods inside your vending machines, please contact our customer service team through the Support section in the Merchant App, or call us at +1 (771) 203-4228 to apply for compensation.