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Products

Buying a vending machine at HAHAVending is easy. Submit your contact information or call our vending experts at 704-645-0457 for personalized assistance and quotes. We also offer financing options to make your purchase even easier. After purchase, we provide a one-on-one support team to provide after-sales service and safeguard your vending machine business.

Yes! Our machines are already running in over 2,000 locations — including cafeterias, office buildings, community centers, school campuses, factories and residential areas. You’ll find them across the U.S., Singapore, Malaysia, mainland China, and Hong Kong SAR. Visit our Showcase page to check out real customer setups and use cases.

Our vending machines use AI recognition to identify products as customers swipe/tap their card and open the door.

We use air-cooled freezers from an Italian-European brand with over 20 years of experience. These units work like household air conditioners and prevent frosting.

Our machines are splash-resistant but not fully waterproof. We’re actively exploring canopy solutions for enhanced outdoor use.

Age verification is not currently enabled. We’re evaluating third-party solutions for future integration

Payments

Pre-authorization is a temporary hold on your card to confirm you have sufficient funds. It ensures a smooth payment process and protects against unpaid orders. Unlike traditional stores, HAHA Smart Vending authorize entry first and charge after you select items. This hold:

  • Verifies your card is valid
  • Reserves the necessary funds (as per card network rules)
  • Follows industry standards for unattended food and beverage purchases (like gas stations)

Refunds are processed by the customer’s bank within 7 days. Delays depend on the bank.

Payment collection and tax reporting depend on each device owner’s business model and local regulations. Please consult our sales or finance team for specific guidance.

Shipping

We ship from a global network of strategically located warehouses to ensure fast and efficient delivery. Our current warehouse locations include:

  • United States – 7 facilities in Los Angeles, San Francisco, Dallas, Houston, Chicago, Florida, and New Jersey (Free pickup available at these locations)
  • France – Near Paris
  • United Kingdom – Near London

Shipping rates vary by device model, quantity, and delivery address. Please contact our sales team for a personalized quote.

For most U.S. destinations, shipping takes 5 to 10 business days. Free warehouse pickup is also available.

Support

Our customer support team is here for you 7 days a week, from 9 AM to 9 PM (EDT). We offer reliable and responsive technical support, including on-site repairs if needed. If you have any questions or need assistance, just email us at Service@hahavending.com or call +1 (980) 403–8992.

We offer a standard 1-year warranty on our products. If you’d like extended coverage, it’s available for $200 per year. For more details, feel free to reach out to our sales or support team at Service@hahavending.com or call +1 (980) 403-8992.

We provide comprehensive user guides and helpful video tutorials to get you started. If you need personalized assistance, our support team is happy to help via email Service@hahavending.com or phone +1 (980) 403-8992.

Account setup usually takes 1 to 2 weeks and doesn’t require having the machine on hand. For step-by-step help, please contact our support team by email at Service@hahavending.com or phone +1 (980) 403-8992.

Delivery within 5–7 workdays after logistics order issuance.

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