We adhere to the principle of customer first and integrity first, and are committed to building a good reputation. The following is a detailed description of how to handle returns or exchanges. This policy is valid for 7 working days from the date of delivery.
Refund and Exchange Conditions
Due to the special nature of the product, it is an equipment product, and we usually do not support returns but warranty. However, our refund policy covers the following reasons, which can be refunded or exchanged:
- Product quality problems and cannot be repaired;
- Wrong goods are sent;
- Goods are lost due to our logistics problems or force majeure such as natural disasters.
Non-refundable or exchange conditions
- Products damaged by customer misuse, improper handling or improper maintenance;
- Goods are lost due to providing the wrong delivery address;
- Wrong order is placed due to personal reasons of the customer.
We do not accept returns or refunds due to the above situations.
Is there a return handling fee?
- We do not charge for return or exchange.
- If you return or exchange, you are responsible for the return shipping fee.
Customer Return/Refund Guide (Actions Users Need to Take)
- Contact the salesperson or official customer service who placed the order and explain the reason for the return or refund.
- We will review the return and refund requested by the customer (processing time: within 48 hours).
- We will provide the return address information by email, WhatsApp, etc.
- The customer goes to the local courier company to deliver the goods to the return address we provide (if you choose to refund only, you do not need to return the goods).
- The customer provides a refund account.
- We will issue a refund within 48 hours after receiving the return.
Refund Time Description
Usually, the refund will be deposited into the refund account provided by the customer within 5-7 days after we receive the goods. The time it takes for your refund to arrive will depend on the billing cycle of your payment gateway (such as the billing processing cycle of your credit card) or your financial institution. If we have issued a refund in the system, but the refund has not arrived in your account for more than 10 working days, please contact your payment method provider or financial institution for inquiries.
Note: Customers can request a replacement before the package is shipped. After the package is shipped, the customer does not support the replacement. After receiving the package, the customer needs to return the package and place a new order. The shipping cost is borne by the customer.
To ensure your return is successful, you must inform your contact salesperson or official customer service of your return needs before the return, and request detailed information such as the return authorization return address and return instructions. If you do not notify the customer service of your return request in advance, there will be a risk of the package being lost, and your return request will not be accepted (our mail room does not accept unnotified packages, and the original will be returned by courier or post office).
Please also note that the “shipping place” address is different from the address of our return acceptance center. You cannot return the item by sending it to the shipping address on the package.
Customer Service
Email: sale@hahavending.com
Phone/Whatsapp: +1 7046450267